Return Policy

Delivery Information & Returns Policy for 2JS Detailing

2JS Detailing is committed to getting you the car care products you need quickly and conveniently.

Delivery Information

• Deliveries are made Monday-Friday (excluding public holidays and weekends).
• Delivery times are estimates and may vary depending on availability and courier service.
• We offer standard delivery and collection options.

Standard Delivery:

• Most in-stock items will be delivered within 1-3 business days.
• You’ll receive a notification when your order is ready for collection at our warehouse if you would like to pick up. (20 Edison Boulevard,Edison Business Park Vanderbijlpark, Gauteng South Africa).

Remote Areas & Unregistered Addresses:

• In some cases, couriers may not be able to deliver to very remote areas or unregistered addresses.
• We will contact you to arrange collection from the nearest safe location if this applies to your order.

Inspection of Goods

• Please inspect your order upon delivery.
• Report any visible damage to the courier immediately.
• Report any other damage or incorrect items within 48 hours to johan@2js.co.za.

Returns Policy

• You have 7 days from the date of delivery to return any unopened and undamaged items in their original packaging for a full refund (excluding shipping fees).
• We recommend keeping the original packaging for potential returns.
• After 7 days, returns are subject to a 10% handling fee and return shipping costs.
• We cannot accept returns for opened or used items.

How to Return an Item:

1. Contact us at johan@2js.co.za to initiate a return.
2. We will provide instructions on packaging and shipping the return.
3. You are responsible for return shipping costs.

Refunds:

• Refunds will be processed within 2 days of receiving your returned item.
• Refunds will be issued to the original payment method, minus any handling and shipping fees.

We strive to provide excellent customer service. If you have any questions about our delivery or return policy, please don’t hesitate to contact us.