TQ & A Page

For your Information.

083 271 1960

Jay Jay Deysel

 

083 441 7085

General Enquiries

General Information:

 

  1. What is the name of your car detailing business?

   – We are 2JS Detailing.

 

  1. How can I contact 2JS Detailing?

   – You can reach us at 083 441 7085, via email at Johan@2js.co.za, or visit us at 20 Edison Boulevard, Edison Business Park, Vanderbijlpark.

 

  1. Do you have a website?

   – Yes, you can find more information about our services on our website at http://www.2js.co.za.

 

Services Offered:

 

  1. What car detailing services do you offer?

   – We offer a wide range of services, including Paint Corrections, Ceramic Coatings, Paint Protection Film, Tinting, Windscreen Protection Film, and Interior Detailing, among others.

 

  1. Do you have different service packages available?

   – Yes, we offer various service packages to suit your needs.

 

  1. Can I customize my detailing service?

   – Absolutely! You can choose from our range of services to create a personalized package that suits your preferences.

At 2J’s, we offer a wide range of top-quality detailing services tailored to meet your needs. For cars and motorcycles, we invite you to visit our shop, where we provide meticulous and comprehensive detailing to ensure your vehicles look their best.In the case of helicopters, airplanes, and boats, we specialize in mobile detailing services. Our experienced team will come directly to your location, whether it’s an airport, marina, or another suitable site, to provide our exceptional detailing services. This mobile service is designed for your convenience, allowing you to maintain the appearance and integrity of your aircraft or watercraft without the need for transport.We take pride in our ability to cater to the unique needs of each vehicle type, and our commitment to excellence remains the same whether your vehicle is on land, in the air, or on water. For more information or to schedule your detailing service, please don’t hesitate to contact us.

 

Pricing and Payment:

 

  1. How are your car detailing services priced? Are there any hidden fees?

   – Our pricing is transparent, and there are no hidden fees.

 

  1. What payment methods do you accept?

   – We accept payment in cash, via EFT (Electronic Funds Transfer), and by card.

 

Booking and Scheduling:

 

  1. How can I schedule an appointment for car detailing?

   – You can book an appointment via email, WhatsApp, phone call, or Instagram Direct Message.

 

  1. Is there a waiting period for booking?

    – The waiting period may vary depending on our current workload.

 

  1. Do you have a cancellation policy?

    – No, we do not have a cancellation policy.

 

Service Process:

 

  1. What is the typical process for a car detailing service?

    – Our detailing process varies based on the services chosen. We’ll guide you through the process when you book.

 

  1. How long does a detailing service usually take?

    – The duration can range from 1 to 10 business days, depending on the specific work required.

 

  1. Are there any special instructions for customers before bringing in their vehicle?

    – No special instructions are needed before bringing in your vehicle.

 

Results and Guarantees:

 

  1. What can I expect from the results of your car detailing services?

    – The results depend on the services booked, ranging from a super gloss finish to complete protection.

 

  1. Do you offer any guarantees or warranties on your work?

    – Our Paint Protection Film (PPF) comes with a warranty.

 

Maintenance and Care:

 

  1. How can I maintain the results of my car detailing service?

    – We offer car care wash kits to help you maintain your vehicle’s condition.

 

  1. Do you recommend specific products or techniques for car care?

    – Yes, we have our own recommended products and techniques, which we can provide to our clients and guide them on.

 

Customer Experience:

 

  1. What can I expect when I visit your facility for detailing?

    – You’ll experience a warm and friendly atmosphere where we’ll walk you through the detailing process while you enjoy a cappuccino in our lounge.

 

  1. Do you offer additional services while customers wait?

    – Yes, we offer a car wash service while you wait.

 

Environmental Considerations:

 

  1. Do you use eco-friendly or sustainable products in your detailing process?

    – We are committed to using eco-friendly and sustainable products whenever possible.

 

  1. How do you handle waste and disposal?

    – We follow responsible waste disposal practices to minimize our environmental impact.

 

Special Requests and Customization:

 

  1. Can I request specific detailing treatments or focus on certain areas of my vehicle?

 

Certainly, we accommodate special requests and can focus on specific areas of your vehicle as needed.

 

  1. Do you accommodate special requests or unique car types?

Yes, we are happy to accommodate special requests and work with unique car types.

 

FAQs from Existing Customers:

 

  1. Have you noticed any common questions or concerns from your existing customers regarding your car detailing services?

 

We value feedback from our customers and continuously improve our services based on their input.

 

Feedback and Improvement:

 

  1. How do you gather feedback from customers, and do you use it to improve your services?

 

We actively collect feedback from our customers and use it to enhance our services and customer experience.

 

Promotions and Discounts:

 

  1. Do you offer promotions, discounts, or loyalty programs for repeat customers?

 

Yes, we occasionally offer promotions and discounts. Check our website or contact us for current offers.

 

Contact Information:

 

  1. Is there a dedicated customer support line or email for inquiries and questions?

 

You can reach us by phone or WhatsApp at 083 441 7085 or via email at Johan@2js.co.za or Janca@2js.co.za.